Terms of Service

These terms are offered by Razone Media House, Sector 56, Chandigarh, for the RaZone Customer Growth at https://app.razone.in.

RaZone provides software for one business at a time: a business profile, QR codes, a customer list, consent records, coupons, campaigns, automations, and a single WhatsApp Business connection. Business owners can create an account through the public signup page.

Plans and their prices are shown on the pricing and Billing pages; a plan is paid for 1 year, 3 months or 1 month at a time. GST is added to RaZone fees when RaZone is registered for GST. This version does not include point-of-sale integration, online ordering, table management, inventory, loyalty points, an AI chatbot, Instagram or Facebook automation, email marketing, referrals, a recommendation engine, a mobile app, enterprise SSO, more than one WhatsApp number per business, or a customer database shared across businesses.

The founding price is ₹4,999 one-time setup and ₹2,999 per business per month, before GST where applicable. Setup is recorded when a RaZone administrator marks it paid.

Meta and WhatsApp messaging fees are separate. The connection’s billing owner defaults to the business. RaZone does not pay your business’s WhatsApp conversation charges. A rupee estimate inside the app appears only when a verified rate has been configured, and that estimate is not Meta’s invoice.

• Up to 10 QR codes for your business
• A business profile and QR offer page with the business’s name, offer text, and WhatsApp link
• A customer database and consent records for your business only
• Four automations, created inactive: welcome, feedback, 30-day win-back, and 60-day win-back. They send only after the business turns them on and Meta has approved the template
• Coupons redeemed by staff, with the order amount entered by staff
• Up to 2 campaigns a month
• Account analytics

QR pages do not include a food menu. Template approval, phone-number registration, and message delivery depend on Meta. If Meta rejects a template or a number, your business cannot send those messages until Meta’s requirements are met.

The business must connect a WhatsApp Business Account and phone number that belong to your business. Campaigns, automations, and QR links use that connection. RaZone does not send one business’s promotion from another business’s number. One Cloud API phone number cannot be attached to two businesses.

The business keeps ownership of its WhatsApp Business Account. Embedded Signup or the manual connection form provides RaZone with the identifiers and token needed to call the Cloud API for that number. Phone registration that requires the business’s two-step PIN is not completed automatically by this application.

WhatsApp and other Meta services are also governed by Meta’s own terms and privacy policies, including the WhatsApp Business Terms and the WhatsApp Privacy Policy. Charges billed by Meta are the business’s responsibility unless a written agreement says otherwise. No such written agreement is stored in this project.

The business and its authorised users agree to:

• Provide accurate business and owner contact details
• Keep login credentials private and invite only people who may act for the business
• Use a WhatsApp account the business is allowed to connect
• Send promotional WhatsApp messages only to guests who have opted in
• Honour the coupon and offer rules the business configures
• Comply with the laws that apply to its own business and to its messages

Staff can view the business and redeem coupons. Exporting customers, deleting a customer, managing WhatsApp, campaigns, automations, QR codes, and team invites are owner actions in this version.

Razone Media House accepts payment by Razorpay (self-serve checkout on the Billing page) or cash, with GST on RaZone fees when RaZone is registered for GST, and issues an invoice or receipt for the amount received. WhatsApp sending starts after the first payment. A RaZone administrator can record an offline payment and can set a business to active, suspended, or cancelled.

A business may cancel at any time by emailing help@razone.in, or by turning AutoPay off on the Billing page. There is no notice period. Cancelling the business also marks its subscription cancelled.

Refunds. No money-back guarantee is offered at the moment. Fees already paid for a period that has started, and any setup fee, are not refunded; a refund we agree to is made to the original payment method through Razorpay and reaches the account within 45 days. See the Refund & cancellation policy.

Email support is available Monday to Saturday, 10:00 to 18:00 India time, at help@razone.in. Razone Media House does not promise a reply within a fixed number of hours, and does not promise that the service will be available at all times.

Message delivery, template approval, and WhatsApp availability depend on Meta and on the business’s own WhatsApp account. Tracked revenue depends on amounts staff enter. The software is provided as implemented in this version.

If Razone Media House is liable for a problem with the RaZone Customer Growth, that liability is limited to the fees the business paid to Razone Media House for this service in the three months before the claim. Razone Media House is not liable for Meta or WhatsApp outages, a template Meta rejects, WhatsApp charges billed by Meta, or a guest dispute about an offer the business made.

These terms are governed by the laws of India. Disputes are decided by the courts at Chandigarh.

RaZone can suspend or cancel a business account from the admin tools. A suspended or cancelled business’s QR pages are not served. Disconnecting WhatsApp stops this application from using the stored token. It does not close the business’s WhatsApp account at Meta.

Account and data deletion requests are handled as described on the data deletion page. Privacy details are on the privacy policy.